Last updated: 01 April 2025
This general privacy policy “General Privacy Policy” explains how Leads.io (“we” or “us”) collects, uses, discloses, retains, and protects the user’s (“you”, “your”) Personal Data.
This General Privacy Policy applies to any website, application, product or service (“Services”) which links to this policy. Please be aware that certain types of Services or target regions (like California) may have separate, more specific privacy policies in place. You are encouraged to read through the specific privacy policies before using those Services.
By continuing to access the Services, you acknowledge that you had the chance to review and read through this General Privacy Policy and your continued usage shall be taken as your consenting to the terms and conditions mentioned in this Privacy Policy its entirety.
You have certain privacy rights which are described under Section 11 of this General Privacy Policy. you can exercise those at any time by contacting us.
We reserve the right to modify this General Privacy Policy at any time without any prior notification and as such users are advised to refer to the General Privacy Policy from time to time so that your usage of our website is in sync with the privacy practices that are prevailing at that time.
“Affiliates” means third-party companies that participate in our affiliate programme and generate website traffic or Data for us.
“Customers” means individuals or companies who request a quotation or quotations via the website for one or more products or services.
"Controller" means on organisation that determines the purposes and means of the processing of Personal Data. In some jurisdictions also referred to as "Organization", "Data User" or "Business".
"Contracting Entity Terms" means terms and conditions that define which Leads.io entity is contracting with the website user.
“Data Protection Laws” means all applicable laws relating to the processing of Personal Data.
“Business Partners” means companies (legal entities), sole proprietorships and (similar) partnerships who have registered with us on the website or in any other form; our Business Partners can be Affiliates, Registered Businesses or Marketplace Providers.
"Leads.io" means Leads.io company according to the Contracting Entity Terms.
"Marketplace Providers" means companies that own, operate or control electronic marketplace websites and facilitate the sale of products and services of businesses.
"Quote Form" is the webform shown on the website where you enter your contact details to request a quote.
“Processor” means organization that processes Personal Data on behalf of and in accordance with the instructions of a Controller. In some jurisdictions also referred to as “Supplier”, “Contractor”, “Service Provider” or “Data Intermediary”.
“Registered Businesses” means providers who can offer quotation for the selected product or services shown on our websites.
"Personal Data" (“Data”) has the meaning as used in information security and privacy laws that is information that can be used on its own or with other information to identify, contact, or locate a single person, or to identify an individual in context. Also known as “Personally Identifiable Information” or “Personal Information”.
This Privacy Policy applies to all Services offered by “Leads.io”.
We have different offices worldwide that are functioning as ‘Controller’ in relation to your Data:
Which office is functioning as 'Controller' is described in the Contracting Entity Terms.
We connect Customers who are looking to purchase a product or service with relevant providers (“Registered Businesses” or "Marketplace Providers") who can offer quotation for the selected product or service (“Quotes”).
As a Customer: To receive Quotes or more information for the Services shown on the website, you must fill out the Quote Form with your contact details.
As a Business Partner: To register with our Services, you must complete and submit our published registration form or get registered by us.
This section describes how we may collect Data from you directly or automatically:
You can contact us by telephone, fax, SMS, email, post, chat app or other channels such as social medial portals. We may process your contact Data such as name, email address and phone number. We also may process information provided voluntarily by you (Information Requests).
You can request quotes on our website to use our Service as Customer. We may ask you to fill up a Quote Form which may include your name, address, email address, and telephone number (Quotes).
Additionally, we may also ask you to provide additional information about product preferences or requirements (such as what type of home you live in) for reasons of qualification (Qualification). Sometimes we also share IP addresses with Registered Businesses or Marketplace Providers to enable them to verify the request.
Sometimes grants, schemes or benefits (Grants) are available for a specific product or service (such as for energy-efficient boiler) for certain types of groups (such as low-income households). As an element of your Quote enquiry, we may ask you for information necessary to check your eligibility for such Grants. The type of information (such as income, disability-benefits and other) depends on the eligibility criteria of the specific Grant.
After submitting the form, you may receive an automated SMS with a link you need to click on to verify your indicated phone number from the Quote Form (often referred to as “Double Opt-in”). This is used as verification method (Verification).
After your Quote request, our team may follow up via phone to talk you through the Quote options (Follow-Up). For this we may process communications data that may include content and metadata. This Data may be processed for the purposes of communicating with you, call recording and record-keeping, for example, for quality control.
You can register with us to use our website or Service as Business Partner. We may ask you to fill up the registration form (Registration) with your company details and other information that may be necessary (like insurance coverage), to create a business account (Accounts) for which you receive also log-in and password. The account may be processed for providing our Services, operating our Affiliate programme, ensuring the security of our website and Services, maintaining back-ups of our databases and communication with you.
We also process billing Data including purchase transactions of our Services (Payments). We process this Data to provide our Services, making Affiliate payments, and keeping proper records of transactions.
We publish business information on our website, including business listings (Listings).
You can sign up to receive our newsletter or other marketing messages or activities (Newsletter).
We may also collect Data from your devices automatically (including mobile devices) that you may use to access our website. We may do this using cookies or similar technologies such as pixels, beacons, or log files (as described in our Cookie Statement).
We may collect the device identification number and type, geographical location Data and connection Data such as statistics on your page views, traffic to and from the sites, length of visit and frequency of use, referral URL, ad Data, your IP address, your browsing history, browser type and version, operating system and your web log Data (Technical Data and Website Analytics).
This section of the Privacy Policy explains how we use the collected Data from you:
We respond to you (Information Request): When you wish to receive information or advice from us, you can contact us. We use this Data only to respond to your request and provide you with the requested information or advice.
We connect you with the relevant Registered Businesses or Marketplace Providers: When you leave your Data via our website at the Quote Form, we will pass your request on to one or more Registered Traders or Businesses Providers. In some cases, we may obtain your quote requests from our Affiliate networks (Quotes).
After the Quote enquiry, we may qualify your request (Qualification). This may involve an element of automated decision-making. On some occasions, we may automatically assess with help of our technology platform your product or service preferences and pass your request to the appropriate Registered Businesses or Marketplace Providers. You have the right to object to such automated decision-making and you can do so by contacting us.
We may also contact you also by phone, SMS, email or through a chat app to confirm and validate your quote enquiry, answer your questions or to help you with your selection (Follow-Up).
We provide our Services to you as Business Partner by enabling you to register, create a user account, providing access to your account and our Services including your account details (Registration, Account).
We also handle payments and fees for our Services (Payments).
We publish your business details on our website in order to provide visibility and enable Customers to find and select you (Listings).
We communicate with you to provide marketing information and promotions (Newsletter and Marketing).
We process website and device Data for the purpose of measuring and analysing user behaviour, administering the website and Services and detecting fraud or abuse (Technical Data and Website Analytics).
We share your Data only for the purposes described in this Privacy Policy and in accordance with the law and/or with your consent. We may share your Data with:
Your Data may be transferred to and processed in countries other than the country in which you are resident. These countries may not have the same data protection laws as your country. We take steps to ensure that your Data is treated securely and in accordance with this Privacy Policy.
We retain your Data only for as long as necessary to fulfill the purposes for which we collected it, including for the purposes of satisfying any legal, accounting, or reporting requirements.
You have the right to:
To exercise your rights, please contact us.
We use appropriate technical and organizational measures to protect your Data against accidental or unlawful destruction, loss, alteration, unauthorized disclosure or access.
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page.
If you have any questions about this Privacy Policy, please contact us at:
Email: richard@smartboilerswap.com